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Need help? Get in touch

Customer service is reachable around the clock. For each question the suitable channel is available.

First steps

Live chat 24/7: Available on every page; average response time under 2 minutes.
Email: support@luckyboom.com for account questions and formal requests.
VIP channels: Private WhatsApp and Telegram channels and a personal manager for VIP players.

Notes before getting in touch

Messages from the registered email address can be traced more quickly. That address also applies to KYC documents, self-exclusion and account-closure requests.

State the email address of the account and a short description of the question.
For withdrawals complete KYC beforehand; outstanding verification delays handling.
Requests are reviewed within 2 business days; after that the duration depends on the payment method.

Requests only from the registered email address

Self-exclusion (active within 24 hours, at least 6 months).
Break of 7 days.
Permanent account closure.
Password recovery through the reset link on the login page; it is sent to the registered address.

Transfer of VIP status

An existing VIP status can be taken over: send a screenshot to the live chat or to support@luckyboom.com. The level is transferred without rebuilding the history.